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General

Deep Heat has been around since 1956 providing temporary pain relief products to Australians.

Ordering

Once an order has been placed, it joins a queue for immediate processing and dispatch. We are therefore unable to make any changes, additions or amendments to any order. 

Payment

We accept many forms of payment including:

Afterpay* (available soon)
Paypal
Visa
Mastercard
Amex
ApplePay
GooglePay
Shopify Pay

Yes. All products include GST.

Yes, you can pay using PayPal.

Visit the Paypal website for more information.

ORDERS OVER $80
We provide FREE SHIPPING to anywhere within Australia

ORDERS UNDER $80
$9.95 Flat rate shipping to anywhere within Australia

International shipping costs are calculated at the checkout.

Your order will be processed and dispatched within 2 business days.

Australian deliveries should receive your parcel within 2-7 business days after being dispatched from our warehouse.

International deliveries  should receive your parcel within 10-14 business days after being dispatched from our warehouse. Delays may occur due to customs clearance, which we have no control over.

Australian deliveries will be delivered by Australian Post.

International deliveries  will be delivered by an international courier available in your country.

We ship to over 100 countries.
These are some of the major countries below we deliver to regularly:

New Zealand
United Kingdom
Ireland
France
Spain
Germany
Belgium
Netherlands
USA
Canada
Mexico
South Africa
China
Hong Kong
India
Indonesia
Japan
Phillipines
Singapore
Thailand

For more details on which country we ship to use our cart's shipping calculator.
Please contact us if you cannot find your country.

In the event that no one is available at your address to accept delivery, the courier will attempt to find a safe place to leave your order. If the courier cannot find a safe place, a card will be left and your order held at your local Australia Post Office ready for your collection. It is a good idea to collect your order as quickly as possible because Australia Post outlets often have time limits for holding deliveries.

Please contact our customer care team immediately.

As soon as your order is dispatched, an email will be sent to let you know the tracking details so you can follow your delivery for arrival estimate.

Refunds & Returns

We do not accept refunds or replacements, if you change your mind.

Once an order has been placed, it joins a queue for immediate processing and despatch.

We are therefore unable to make any changes, additions or amendments to any order.

Please read our Refunds & Returns Policy for further information.

Privacy & Security

Privacy is very important to us. Please view our Privacy Policy.

When you place an order, you will be asked for the following personal information: your name; e-mail address; delivery address; and telephone number. We may share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and the shipping carrier that delivers your order.