How much does shipping cost?
We offer FREE standard shipping across Australia for orders over AUD $80.
For orders under AUD $80, a flat rate of AUD $9.95 is charged for orders within in Australia.
International shipping charges apply for all areas outside Australia and is based on weight of the order. To calculate shipping costs we have a “Calculate shipping” button during the Checkout process.
How long does shipping take?
We use Australia Post eParcel service within Australia & Express Post service for international orders. Your order will be processed and dispatched within 2 business days. You will receive your parcel within 2-5 business days (for orders within Australia) or 3-10 business days (for overseas orders) once your order has left our warehouse. We use Express Post shipping for all international orders.
*Please note that during our sale/promotional events, delivery may be longer than the specified delivery times above.
Do you require a signature on delivery?
Yes, all orders (within Australia and international) require a signature on delivery. If no one is available at the delivery address specified, a card will be left with details on where to pick up your parcel. No signature is required for deliveries to PO box addresses.
How do I track my order?
As soon as your order has left our warehouse, we’ll send you a shipping notification email to keep you in the loop. The email will contain your eParcel tracking number so you can track the progress of your order through the Australia Post website.
Don’t worry if it doesn’t work immediately – it often takes up to 24 hours for it to be searchable in the Australia Post system.
Can I order online and pick up in-store?
No, all online orders are shipped direct from our warehouse for a faster service.
Do you deliver internationally?
Yes! We deliver to the countries listed below. Simply enter your address during checkout.
– New Zealand
– Hong Kong
– Pacific Islands
– Western Europe
– Northern and Western Europe
Important note: International shipping requires a signature on delivery and typically takes 3-10 business days once your order leaves our warehouse.
Do I have to pay for any international taxes and fees?
Your order will be charged in Australian (AUD) dollars but will exclude Australian GST (Goods and Services Tax). Because customs policies vary from country to country, international orders may be subject to local customs charges. We cannot mark international orders as a gift as a way of bypassing or reducing customs fees. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination. If goods are above the threshold and customs entry is required, our logistics partner will charge an additional admin handling fee for customs clearance. For more information about your country’s custom policies, please contact your local customs office.